PicFrame FAQ - Frequently Asked Questions

Subscription & Payment Questions

How do I cancel my trial subscription before I'm charged?

Open the Settings app on your device, tap your name at the top, and choose "Subscriptions". You can cancel your PicFrame subscription from there.

I accidentally restored my purchase. Can that be undone?

The "Restore Purchases" button only checks with the App Store to see what purchases you had previously made - it does not make new purchases. No action is needed.

How do I request a refund?

You will need to contact Apple directly as they handle all payments and refunds. Visit Apple Support or use this direct link on your device: Manage Subscriptions

I purchased PicFrame years ago but now it's asking me to pay again?

If you previously purchased the app, all features you had when you paid are still available. Make sure you're logged into the App Store with the same account you used to purchase PicFrame. Then open PicFrame, tap the settings icon, and choose "Restore Purchases".

What is PicFrame Create?

PicFrame Create is an optional subscription or one-time payment that unlocks extra features such as additional frames, stickers, and templates. The core features of the app remain available if you previously purchased it.

Using PicFrame - Basic Features

How do I save my collages to my Photos app?

Tap the icon in the bottom right when editing your frame and then choose "Save". Your collage will be saved to your Photos app.

My photos don't show in PicFrame. What should I do?

PicFrame may not have permission to access your photos. Open Settings app > scroll down to find PicFrame > tap Photos > select "Full Access".

How do I remove the PicFrame watermark?

In PicFrame, tap the settings icon and select "Manage Subscription". You can then choose between a subscription or a one-time payment to unlock all features and remove the watermark. If you've already purchased, try tapping "Restore Purchases".

Can I save projects to work on them later?

Yes! PicFrame now features full project saving. Projects save everything - your photos, videos, layout, and all your settings. You can come back to a project later and everything will be exactly as you left it.

Advanced Features & Editing

How do I move the borders inside a frame/collage?

Not all frames support moving inner borders. Touch a border and try to move your finger - if it moves, the frame supports it. If it doesn't move, that frame doesn't support border adjustment.

What are all the ratio sizes available?

You can tap the ratio button in the top right and choose "Custom" to select specific dimensions. For more information about ratios, visit our understanding ratios tutorial.

How do I create a collage that perfectly fits my paper size without wasting any space?

Tap the ratio button in the top right corner and choose "Custom" to match your paper dimensions. Here are some common paper sizes:

Letter (8.5" x 11"): Choose 17 and 22
A4 (210mm x 297mm): Choose 21 and 29.7
Legal (8.5" x 14"): Choose 17 and 28
Square formats: Choose equal numbers (e.g., 20 and 20)
4x6 Photo: Choose 4 and 6
5x7 Photo: Choose 5 and 7

Getting Help & Resources

Where can I find tutorials and help for PicFrame?

Tutorial articles and videos are available at our tutorial section. For new users, we recommend starting with our getting started tutorial.

Troubleshooting

PicFrame doesn't store my photos - where are they?

PicFrame doesn't store your photos - it only displays them from your camera roll. If you want to remove PicFrame's access to your photos, go to Settings > Apps > PicFrame > Photos.

I printed a picture and it still has "PicFrame" on it even though I purchased the app.

Please check if you have an email from Apple confirming your purchase. Then tap the settings icon inside PicFrame and choose "Restore Purchases" to ensure your purchase is recognized.

For additional support, please use our contact form.